FAQ's
North Bluff Condominium Community FAQs
BOARD MEETINGS
How is the association governed?
The association is governed by a board of directors elected by the members. Meetings are held at least annually, and owners are encouraged to attend.
How do I find out when the next Board meeting takes place?
The association is governed by a board of directors elected by the members. Meetings are held at least quarterly, and owners are encouraged to attend.
Where can I find copies of recent meeting minutes?
Meeting minutes are available in the Documents section of TownSq.
COMMON AREA MAINTENANCE
What does the Association maintain, and what am I responsible for?
The HOA maintains landscaping throughout the community. For other responsibilities, please refer to the governing documents or contact management.
How do I report a maintenance issue in a common area?
Submit a request via TownSq with a description and photo, if possible.
How do I get a mailbox key?
Contact your local United States Postal Service office for instructions, or a locksmith if your home was purchased as a resale.
CONTACTS
Who can I reach for help?
- TownSq
- Customer Service: 855-289-6007 or info@goodwintx.com (Mon–Fri, 8am–6pm). Live chat at www.goodwintx.com.
- Community Manager: ANBCmanager@goodwintx.com
- Compliance Team: For covenant violations, email compliance@goodwintx.com.
- How can I reach the Board of Directors?Submit a request via TownSq.
DOCUMENTS
Where can I find the governing documents?
Access them in TownSq or at www.goodwintx.com by searching for your community.
FINANCIAL
What is my account balance?
View your balance in TownSq or contact Resident Care.
How do I pay my assessment?
- Mail:
ANBC – North Bluff Condos
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447 - Online: TownSq (www.townsq.io) via ACH, debit, or credit card.
- Credit/debit card: $1 + 3.5% of payment amount
- E-check: $1
- Bank Bill Pay: Update payee/address as above; include your account number and association code (ANBC).
When is my assessment due?
Quarterly
Why does my account show a negative number?
A negative balance means you have a credit.
Who do I contact about past due assessments or fees?
Contact Resident Care.
How do I set up a payment plan?
Email delinquencies@goodwintx.com.
What does my assessment pay for?
Operating expenses such as utilities, landscaping, maintenance, insurance, etc.
Where can I find my account number?
Check your account in TownSq or contact Resident Care.
INSURANCE
How do I get a copy of the association’s insurance?
Contact Resident Care or submit a request via TownSq.
OWNER INFORMATION
How do I update my contact information or mailing address?
Contact Resident Care or submit a request via TownSq.
RESALES
How do I get a lender questionnaire or resale certificate?
Order at https://marketplace.communityarchives.com/login
TOWN SQUARE (TownSq)
What is TownSq?
A platform for communication, payments, requests, and accessing community documents.
How do I register for TownSq?
Visit https://app.townsq.io/ais/sign-up with your account number and property zip code.
Having trouble registering?
Contact Resident Care.
How do I change my TownSq notification preferences?
Log in, click your name in the top right, and select “Edit Profile.”
How do I submit a request in TownSq?
Log in and click the “Requests” link on the left menu.
Forgot your TownSq password?
Reset it at https://app.townsq.io/user-recovery.